Journal paper
Entry Year1990
Paper title (chapter)Myth and Reality in Customer Service: Good and Bad Service Leads to Repurchase
Name of journalournal of Customer Satisfaction, Dissertation, and Complaining Behavior
number of chaptersVol. 3
Total number of pages3
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsFeinberg, R.A., Widdows, R., Hirsch-Wyncott, M., and Trappey, C.V.
Number of authors4


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