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期刊論文
學年度1990
論文名稱(篇名)Myth and Reality in Customer Service: Good and Bad Service Leads to Repurchase
期刊名ournal of Customer Satisfaction, Dissertation, and Complaining Behavior
卷數Vol. 3
起頁112
迄頁114
總頁數3
作者中文名張力元
作者英文名Charles V. Trappey
全部作者Feinberg, R.A., Widdows, R., Hirsch-Wyncott, M., and Trappey, C.V.
著作人數4

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