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Seminar paper
Entry Year2002
Paper title (chapter)Designing an Integrated Call Center Using Internet and Wireless Telephony Technology
Name of conferenceProceedings of the 30th International Conference of Computer & IE
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, C.V., Trappey, A.J.C., and F.-C. Hsu
LocationTinos Island, Greece

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