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Seminar paper
Entry Year2002
Paper title (chapter)Call Center Services: Modeling and Implementation Planning
Name of conferenceProceedings of the 4th Asia-Pacific Conference on Industrial Engineering and Management Systems (APIEMS ’2002)
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTzeng, S.Y., Trappey, C.V., and Li, C.C.
LocationTaipei, Taiwan

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