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研討會論文
學年度2002
論文名稱(篇名)Call Center Services: Modeling and Implementation Planning
會議名稱Proceedings of the 4th Asia-Pacific Conference on Industrial Engineering and Management Systems (APIEMS ’2002)
作者中文名張力元
作者英文名Charles V. Trappey
全部作者Tzeng, S.Y., Trappey, C.V., and Li, C.C.
會議地點Taipei, Taiwan

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