Seminar paper
Entry Year2004
Paper title (chapter)Customer Service Evaluation using Key Performance Indicators
Name of conferenceProceedings of ISOneWorld 2004 Conference and Convention
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, A.J.C., Trappey, C.V., and Hu, F.C
Location Las Vegas, Nevada, USA.


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