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研討會論文
學年度2004
論文名稱(篇名)The analysis and evaluation of customer satisfaction and service management
會議名稱Proceedings, the Annual International Symposium and 4th European Systems Engineering Conference (INCOSE 2004)
作者中文名張力元
作者英文名Charles V. Trappey
全部作者Trappey, C.V., Chang, K.J., Trappey, A.J.C., Hou, J.L., Shiu Y.S., and Huang, Y.L.
會議地點Toulouse, France

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