AASCB
:::
| Entry Year | 2004 |
|---|---|
| Paper title (chapter) | The analysis and evaluation of customer satisfaction and service management |
| Name of conference | Proceedings, the Annual International Symposium and 4th European Systems Engineering Conference (INCOSE 2004) |
| Name of author (Chinese) | Charles V. Trappey |
| Name of author (English) | Charles V. Trappey |
| Authors | Trappey, C.V., Chang, K.J., Trappey, A.J.C., Hou, J.L., Shiu Y.S., and Huang, Y.L. |
| Location | Toulouse, France |
