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Seminar paper
Entry Year2004
Paper title (chapter)The analysis and evaluation of customer satisfaction and service management
Name of conferenceProceedings, the Annual International Symposium and 4th European Systems Engineering Conference (INCOSE 2004)
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, C.V., Chang, K.J., Trappey, A.J.C., Hou, J.L., Shiu Y.S., and Huang, Y.L.
LocationToulouse, France

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