AASCB
:::
| 學年度 | 2004 |
|---|---|
| 論文名稱(篇名) | The analysis and evaluation of customer satisfaction and service management |
| 會議名稱 | Proceedings, the Annual International Symposium and 4th European Systems Engineering Conference (INCOSE 2004) |
| 作者中文名 | 張力元 |
| 作者英文名 | Charles V. Trappey |
| 全部作者 | Trappey, C.V., Chang, K.J., Trappey, A.J.C., Hou, J.L., Shiu Y.S., and Huang, Y.L. |
| 會議地點 | Toulouse, France |
