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Seminar paper
Entry Year2004
Paper levelSCI
Paper title (chapter)Designing a multi-channel legal knowledge service center using data analysis and contact center technology
Name of conferenceProceedings, the 8th World Multiconference on Systemics, Cybernetics and Informatics
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, A.J.C., Hsu, F.-C., Hou, J.-L., Trappey, C.V., and Liu, S.-J.
LocationOrlando, FL, USA
NoteVol. 1, pp. 132-137

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