Seminar paper
Entry Year2011
Paper type會議論文
Paper title (chapter)Modeling Electronic Word of Mouth and Complaint Behavior for Electronic CRM Systems
Name of conferenceProceedings, Technology Innovation and Industrial Management 2011 (TIIM 2011)
Conference starting time2011-06-28
Conference closing time2011-06-30
Year of publication2011
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, C.V., Yang, C.
LocationOulu, Finland


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