Seminar paper
Entry Year2012
Paper title (chapter)Knowledge discovery of customer satisfaction and dissatisfaction using ontology-based text analysis of critical incident dialogues
Name of conferenceProceedings, 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2012)
Conference starting time2012-05-23
Conference closing time2012-05-25
Year of publication2012
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, C.V., Wu, Hsin-Ying, Liu, Kuan-Liang
LocationWu Han, China


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