AASCB
:::
| Entry Year | 2013 |
|---|---|
| Paper title (chapter) | Knowledge discovery of service satisfaction based on text analysis of critical incident dialogues and clustering methods |
| Name of conference | Proceedings, 10th IEEE International Conference on e-Business Engineering (ICEBE 2013) |
| Conference starting time | 2013-09-11 |
| Conference closing time | 2013-09-13 |
| Name of author (Chinese) | Charles V. Trappey |
| Name of author (English) | Charles V. Trappey |
| Authors | Trappey, C.V., Wu, Hsin-Ying, Liu, Kuan-Liang, Lin, Feng-Teng |
| Location | Coventry, UK |
