Seminar paper
Entry Year2013
Paper title (chapter)Knowledge discovery of service satisfaction based on text analysis of critical incident dialogues and clustering methods
Name of conferenceProceedings, 10th IEEE International Conference on e-Business Engineering (ICEBE 2013)
Conference starting time2013-09-11
Conference closing time2013-09-13
Name of author (Chinese)Charles V. Trappey
Name of author (English)Charles V. Trappey
AuthorsTrappey, C.V., Wu, Hsin-Ying, Liu, Kuan-Liang, Lin, Feng-Teng
LocationCoventry, UK


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